Shipping Policy

Shipping Policy

Thank you for choosing to shop with us! We want to ensure that your shopping experience is as smooth and convenient as possible. Please take a moment to review our shipping policy below:

1. Free Shipping within Canada & USA on orders over $150 :
- We offer free shipping on all orders within Canada & USA with a value over $150.
- This free shipping option applies to standard shipping only.

2. Express Shipping within Canada & USA:
- If you choose express shipping for your order within Canada or USA, the additional charges will be incurred by the customer.
- The exact cost for express shipping will be calculated at the checkout page.

3. Shipping Timeframes:
- For orders within Canada & USA, you can expect to receive your package within 3-8 business days after it has been dispatched.
- Please note that this timeframe may vary depending on the shipping address and other external factors beyond our control.

4. International Shipping:
- For international orders, shipping charges shall be paid by the customer.
- The exact shipping cost will be calculated at the checkout page based on the destination and package weight.

5. Customs and Duties:

-All countries are subject to possible customs and duties charges except for the following : Canada 
- For international orders, please be aware that customs fees, taxes, or duties may be imposed by the destination country.
- Any additional charges related to customs clearance are the responsibility of the customer.

6. Order Processing and Shipment:
- Once your order is placed, it will typically be processed within 1-2 business days.
- You will receive a confirmation email with tracking information once your package is shipped.
- We strive to ensure timely delivery; however, we cannot guarantee specific delivery dates due to potential courier delays or unforeseen circumstances.

7. Order Tracking:
- To track your order, please use the tracking number provided in the shipping confirmation email.
- If you have any concerns or issues with tracking your package, please contact our customer support team, and we will be happy to assist you.

8. Incorrect Shipping Information:
- It is the customer's responsibility to provide accurate shipping information during the checkout process.
- If you realize that you have provided incorrect shipping details, please contact us immediately. However, please note that we cannot guarantee that we will be able to update the information before the order is shipped.

9. Lost or Damaged Packages:
- We take great care in packaging and ensuring the safe delivery of your order. However, in the rare event that your package is lost or damaged during transit, please reach out to our customer support team.
- We will work with the shipping carrier to investigate and resolve the issue promptly.

10. Returns and Exchanges:
- For information regarding returns, exchanges, or our refund policy, please refer to our dedicated Returns and Exchanges Policy page on our website.

Please note that this shipping policy is subject to change without prior notice. Any updates or modifications will be posted on our website.

If you have any questions or need further assistance, please don't hesitate to contact our customer support team at info@mjusshop.com. We're here to help!

Thank you for choosing our website for your shopping needs. We appreciate your business and trust in our services.